
FAQ
Curious Minds Want to Know
Where can I buy Soulful Play products?
Website:
You can purchase our toys directly from our website or through select online retail partners.
* Right from this website look for the ‘Shop’ section to view our products.
* Select a product and click Add to cart. Next go through our secure checkout system.
* Bulk Orders, For bulk product order send us an email to ecommerce@soulfulplay.com [OR] you can call on +91 9886 00 6463
* E-Commerce Platform - We are on leading e-commerce website like Amazon & Flipkart. You can purchase or place your order from the
* Customers/Clients Across the Globe:
If you are looking to buy our products, please reach out to us with your requirements at ecommerce@soulfulplay.com We will respond to you within 72Hrs
* Stay tuned for updates on new store locations!
Do you ship internationally?
As of now, Soulful Play doesn't deliver items internationally.
You will be able to make your purchases on our site from anywhere in the world with credit/debit cards issued in India and 21 other countries, but please ensure the delivery address is in India.
What if my order arrives damaged or faulty?
If you receive a damaged or faulty item, please notify us within 3-5 days of delivery with supporting photos. We’ll gladly offer a replacement or refund the original price of the item.
To ensure a smooth return process, we recommend obtaining proof of postage, as the return is your responsibility. This does not affect your statutory rights.
At Soulful Play, we are committed to providing high-quality products that meet consumer standards. If you have any concerns about your order, reach out to us at support@soulfulplay.com—we’re here to help!
What is your return policy?
We want every play experience to be joyful! If you’re not satisfied, we accept returns within 7 days. Check our return policy for details.
How can I get replacement parts for a toy?
Reach out to us at support@soulfulplay.com, and we’ll be happy to help with replacement pieces whenever possible.
Are your toys suitable for all ages?
We design toys for various age groups, ensuring safe, engaging, and developmentally appropriate play experiences. Age recommendations are provided on each product.
Are your toys designed to be inclusive?
Definitely! We celebrate diversity and ensure that every child sees themselves represented in our toys, characters, and stories.
How can I stay updated on new products and exclusive offers?
Sign up for our newsletter and follow us on social media for the latest updates, special promotions, and playful inspiration!
Still Curious? Let’s Chat!
We’re here to help!If you didn’t find the answer you were looking for, reach out to us—we’d love to assist you. No question is too big or too small when it comes to play! 💛